The shipping cost for all returns and exchanges is free from all Australian destinations.
Shoes may be returned and exchanged for another size of the same style with free shipping charges for both the incoming 'return' and outgoing 'exchange' shipment. If an exchange for a different colour or style is requested, this is treated as a 'return' and 'new purchase' so only the incoming 'return' shipping charge is free.
The shipping cost for all returns and exchanges from International destinations is payable by the customer. (This allows us to keep the initial outward shipping charges to a minimum).
Customers may use their own preferred method of postage, and an additional 14 days are allowed for the shipment to arrive back to the habbot returns address once an RAN has been issued (28 days in total).
Customers are advised to register or insure their parcel as habbot does not accept liability for any returned items until they are safely received at our returns address.