Shoes may be returned for a full refund if the above returns & exchange policy requirements are met. Refund amount excludes the cost of the initial shipping to you.
Please allow 4 weeks for your return to be received, processed and to appear on your credit card statement. You will receive a confirmation email once your credit card has been refunded.
On rare occasions, we may decline to offer a refund, even if it's within the returns timeframe. This should only occur if the returned product is damaged by someone other than a habbot team member or the manufacturer. If this is the case, we'll advise you that a refund has been declined and we'll return the product to you. This means that shoes must be returned unmarked, without signs of wear and tear and in their original, undamaged shoe box.