Habbot Studios

MENU TITLE: Returns & Exchange Procedure

  1. If you wish to exchange or return an item, please advise us by email at info@habbotstudios.com within 7 days of receiving your shoes so we can issue you with a Returns Authorisation Number (RAN).
  2. Please include the following information in your email;
    • Order number
    • 3 details of style you would like to Return/Exchange: 1. name, 2. colour, 3. size.
    • Whether you would like to return for refund, or exchange for another size.
  3. We will email you back with you RAN, and a simple returns form to fill out and enclose with your shoes. (You must obtain an RAN before sending any shoes back. Shoes received back by habbot without an RAN will be returned to the customer).
  4. Australian customers Australian customers will also receive an Australia Post eparcel dispatch label attached to the email as a pdf. This label should be printed off (on a laser printer) and taped to the outside of the parcel. (If you do not have a laser printer we are able to post the label to you). The parcel should then be taken to any Australia Post retail outlet counter within 14 days of receiving the RAN, where the customer will receive a proof of posting receipt bearing a unique barcode number which can be used to track the parcel at www.auspost.com.au/track/. No postage is required to be paid at the retail counter. (The parcel must be scanned at the counter - do not post the parcel at a postbox).
  5. International customers International customers (including New Zealand) should also follow steps 1-3, but need to make their own postage arrangements back to habbot in Australia. Customers may use their own preferred method of postage, and an additional 14 days is allowed for the shipment to arrive back to the habbot returns address once a RAN has been issued (28 days in total).
  6. Once we have received and inspected your returned shoes, we will send you an email to advise that we’ll be sending out the exchange item for free, or processing your refund within 5 days. (Please allow up to 4 weeks for your refund to appear on your credit card statement.)
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