Should you receive an item that is not in perfect condition please contact us immediately by email on email@example.com.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
We will ask you to return your shoes to us for inspection and will contact you by email afterwards to discuss a suitable solution. The cost of return shipping will be free.
Where possible, we will repair faulty items. If we need to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. If the item cannot be repaired or replaced you will receive a full refund, along with our full apologies.