RETURNS POLICY

Online orders:

We happily accept online ordered returns on full priced and sale items within 14 days. If you are in any way unhappy with your goods you may send them back for an exchange, credit note or refund. All items must be returned unused and in original condition with original packaging. Please note all footwear must have original, undamaged shoeboxes and be tried on a carpeted surface to prevent any sole markings or scratches.

Store purchased items:

We happily accept returns on store purchased full priced items within 14 days, and on sale items within 7 days. If you are in any way unhappy with your goods you may return them to the store for an exchange or credit note. We do not offer refunds for store purchased items. All items must be unused and in original condition with original packaging. Please note all footwear must have original, undamaged shoeboxes with no sole markings or scratches.

 

SHIPPING COST FOR RETURNS

Australian orders:

The shipping cost for all returns and exchanges is free from all Australian destinations.

Shoes may be returned and exchanged for another size of the same style with free shipping charges for both the incoming 'return' and outgoing 'exchange' shipment. If an exchange for a different colour or style is requested, this is treated as a 'return' and the new style will need to be a new purchase by the customer.

International orders:

The shipping cost for all returns and exchanges from International destinations is payable by the customer. (This allows us to keep the initial outward shipping charges to a minimum).

Customers may use their own preferred method of postage to return shoes to us and an additional 14 days are allowed for the shipment to arrive back to the habbot returns address once an RAN has been issued (28 days in total).

Customers are advised to register or insure their parcel as habbot does not accept liability for any returned items until they are safely received at our returns address.

 

REFUNDS

Shoes may be returned for a full refund if the above returns & exchange policy requirements are met. Refund amount excludes the cost of the initial shipping to you.

Please allow 4 weeks for your return to be received, processed and to appear on your credit card statement. You will receive a confirmation email once your credit card has been refunded.

On rare occasions, we may decline to offer a refund, even if it's within the returns timeframe. This should only occur if the returned product is damaged by someone other than a habbot team member or the manufacturer. If this is the case, we'll advise you that a refund has been declined and we'll return the product to you. This means that shoes must be returned unmarked, without signs of wear and tear and in their original, undamaged shoe box.

 

RETURNS & EXCHANGE PROCEDURE

Australian returns:

Returns within Australia are Free.
You have 14 days after receiving your shoes to commence your return or exchange process.

EXCHANGE PROCESS

If you wish to exchange your shoes for a smaller or larger size, please email us at info@habbotstudiso.com so that we can advise if that size is available and also put it on hold for you, then we will advise you how to complete the returns process below.

REFUND PROCESS

To return your shoes for a refund, please complete the simple online returns process using this link return.auspost.com.au/HABBOT which allows you to print off your own FREE returns label and drop off at any Post Office or Red Post Box and a growing network of retail partners such as select IGA supermarkets, Mitre10, Priceline pharmacies. You’re also able to print off the labels at Post Office and Retail locations if you don’t have a printer at home.

INTERNATIONAL RETURNS

International customers (including New Zealand), need to make their own postage arrangements back to habbot in Australia at 2 Robert Street, Collingwood VIC 3066 Australia. Customers may use their own preferred method of postage, and an additional 14 days is allowed for the shipment to arrive back to the habbot returns address once the confirmation email has been sent (28 days in total).

Once we have received and inspected your returned shoes, we will process your refund. International customers requiring an exchange will be refunded in full for the returned order and are requested to place a new order for the exchange pair.

 

FAULTY ITEMS

Should you receive an item that is not in perfect condition please contact us immediately by email on info@habbotstudios.com.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

We will ask you to return your shoes to us for inspection and will contact you by email afterwards to discuss a suitable solution. The cost of return shipping will be free.

Where possible, we will repair faulty items. If we need to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. If the item cannot be repaired or replaced you will receive a full refund, along with our full apologies.

 

GIFT RETURNS

If you wish to return products you have purchased using a Gift Voucher or been given as a gift, you are welcome to exchange for another size or receive a store credit.

Please follow the Returns & Exchanges procedure above for any gift item returns. An additional 7 days is allowed to complete a gift return. (In this instance, we will need the name or email address of the original purchaser to enable us to track the original order date, and process your gift return/exchange).

Gift Vouchers are non transferable and may not be returned or redeemed for cash.