SALE - FAQ's

Sale pricing will be available from 1pm Thursday 15th June 2023 - 1pm Monday 19th June 2023.

Discounts include:

• Almost every shoe in the habbot collection is reduced, including new season shoes and winter styles
• 20% off these selected styles

Our June 4-Day Sale officially starts at 1pm on Thursday 15th June, so make sure you add a reminder to your calendar. Visit our official website to access the sale. If you’d like a reminder alert from us on sale day make sure you join our mailing list: sign up now. If we have your details we will send you an email and SMS as soon as clearance prices are live!

Yes. In years gone by sales have been open to the public from our Collingwood studio store, but COVID-19 restrictions meant we switched to online - and now that we know you love it, this is how our sale events will continue. Sale prices are available via our website only. We offer free shipping Australia-wide, plus free returns and exchanges, so your order is risk-free!

You can view all sale shoes online right now, so check out our website to decide which are your favourites and pick a pair that’s right for you. Make sure you add them to your cart so that when the sale starts you are the very first in line to purchase your size! We have limited sizes and quantities available, and popular styles can sell out within the first few hours, so putting them in your online cart ahead of time will help you make sure you secure the pair you've had your eye on!

A. SIGN UP TO OUR EMAILS

Our emails are already great: they're filled with habbot new product updates, back in stock alerts, shoe hacks, competitions and more. Plus you’ll get an email alert as soon as the sale starts. Sign up so you remember to jump online and secure your favourite styles before they sell out.

B. JOIN OUR SMS CLUB

If you don’t keep up with your emails, or you just don’t want to clutter up your inbox, good news - we now have a habbot SMS Club! Add your mobile number to the Sign up page and we will send you a text alert once sale prices are live. Plus, you’ll get special SMS ONLY offers and discounts throughout the year - even better!

C. START ADDING TO CART

Loving lots of shoes on our website? Add them to your cart before the sale. Sizes are limited and popular styles can sell out within hours. To avoid disappointment, pop them in your cart now - meaning you simply ‘Check Out’ when the sale starts, and they’re yours! (But remember: Shoes in your cart are not reserved until you pass through the payment stage).

D. KNOW YOUR SIZE

If you’re an existing habbot customer you’ll already know your size. However, if you’re Melbourne-based and new to our brand (hello, welcome!) it can be helpful to pop into our Studio Store ahead of time for a try-on, to determine what size is best for you to order online. We’re located at 2 Robert Street, Collingwood. And if you can’t make it into the store we offer free returns and exchanges on sale items, so you’ve got nothing to lose.

No. They only way to guarantee your shoe purchase is to proceed through the entire payment process. (Adding shoes to your cart does save you time at the checking out process and will improve your chances of being able to purchase the shoe when the sale prices go live.)

If the shoe has ‘sold out’ since you added it to your cart it will ‘disappear’ from your cart because it is no longer available. Alternatively, if the shoe is still available there are a few other reasons that may cause it to be removed from your cart after a short time, such as; You may be using a ‘private’ or ‘incognito’ browsing session on your phone/computer which will always refresh automatically and remove any stored items. Switch to regular browsing mode to rectify this. Items will not save in your cart across different devices/computers, so please ensure you’re not viewing your cart on a different computer/phone/ipad. Signing into your habbot account on the website may help retain items, and keeping the browser session open can also resolve these issues.

Settings vary across devices and there may be some instances we haven’t addressed in the above suggestions. Please bear in mind that this will not prevent you from successfully shopping the online sale, it will just mean that you may not be able to save the items within your cart for long periods of time.

Unfortunately not. We do not offer prepaid orders.

Yes. If we have the available sizes you need we will happily exchange and send out to you for free. Or we are happy to offer full refund back onto the original payment method if you prefer.

No. An exchange is only considered a swap of the same shoe but in a different size. If the size you need is not available you will need to return for a refund and purchase the alternate shoe at the current price. (Many of our shoes will remain permanently discounted so you may still find a shoe you love that is on sale.)

Standard shipping (and return shipping) is free within Australia using Australia post. Express post within Australia incurs a $12.00 fee, and flat outbound shipping to New Zealand is $20.00 and rest of the world $35.00 (Note: International shipping may incur additional duties and taxes on arrival, and any return shipping from International orders must be paid for by the customer.)

Yes, from our Collingwood studio store in Melbourne. 2 Robert Street, Collingwood. Please note that during the sale event the store will be closed for in-store service so you will not be able to try-on your shoes during the actual days of the Sale event, but you can collect them if you select ‘click and collect’ as the shipping method during the online checkout process. (Please remember to wait for the email to say your order is ready after you've received the order confirmation email.)

Unfortunately not.

Yes. Purchased gift cards are considered ‘currency’ and can be applied to the gift card field during the checkout process.

Visit our general FAQ page here or call or email us on 03 9917 2741 / info@habbotstudios.com