SALE - FAQ's

When I add shoes to my cart, does this prevent other people purchasing them?

No. They only way to guarantee your shoe purchase is to proceed through the entire payment process. (Adding shoes to your cart does save you time at the checking out process and will improve your chances of being able to purchase the shoe when the sale prices go live.)

Why are shoes ‘disappearing’ from my cart after I have added them?

If the shoe has ‘sold out’ since you added it to your cart it will ‘disappear’ from your cart because it is no longer available. Alternatively, if the shoe is still available there are a few other reasons that may cause it to be removed from your cart after a short time, such as; You may be using a ‘private’ or ‘incognito’ browsing session on your phone/computer which will always refresh automatically and remove any stored items. Switch to regular browsing mode to rectify this. Items will not save in your cart across different devices/computers, so please ensure you’re not viewing your cart on a different computer/phone/ipad. Signing into your habbot account on the website may help retain items, and keeping the browser session open can also resolve these issues.

What if none of the above apply and I still keep losing items from my cart?

Settings vary across devices and there may be some instances we haven’t addressed in the above suggestions. Please bear in mind that this will not prevent you from successfully shopping the online sale, it will just mean that you may not be able to save the items within your cart for long periods of time.

Can I visit the Collingwood studio store during this sale event from 18th - 23rd May?

Unfortunately not. We are not able to fulfil the demand of online orders and offer great in-store customer service simultaneously due to the small size of our team, and fact that both share the same stockholding.

If a style is getting re-stocked after the Sale event, can I pre-pay for it now at the sale price?

Unfortunately not. We do not offer prepaid orders.

Can I return Sale items for exchange or refund?

Yes. If we have the available sizes you need we will happily exchange and send out to you for free. Or we are happy to offer full refund back onto the original payment method if you prefer.

Can I exchange my purchase for another shoe and still get the sale price?

No. An exchange is only considered a swap of the same shoe but in a different size. If the size you need is not available you will need to return for a refund and purchase the alternate shoe at the current price. (Many of our shoes will remain permanently discounted so you may still find a shoe you love that is on sale.)

How much does shipping cost?

Standard shipping (and return shipping) is free within Australia using Australia post. Express post within Australia incurs a $12.00 fee, and flat outbound shipping to New Zealand is $20.00 and rest of the world $35.00 (Note: International shipping may incur additional duties and taxes on arrival, and any return shipping from International orders must be paid for by the customer.)

Do you offer click & collect?

Yes, from our Collingwood studio store in Melbourne. 2 Robert Street, Collingwood. Please note that during the sale event the store will be closed for in-store service so you will not be able to try-on your shoes during the actual days of the Sale event, but you can collect them if you select ‘click and collect’ as the shipping method during the online checkout process. (Please remember to wait for the email to say your order is ready after you've received the order confirmation email.)

Do I need a discount code to shop the Sale?

During the 24 hours 'Early Acess' period you will need a code to shop the sale (sign up to our newsletter to receive this code at 1pm on 18.5.22). After the sale opens to the public at 1pm on 19.5.22 you will NOT need a code to shop. Sale prices will reflect on each product page (in pink).

Can I use my VIP discount, Birthday voucher, or Review discount code during the Sale?

Unfortunately not.

Can I use a gift card during the Sale?

Yes. Purchased gift cards are considered ‘currency’ and can be applied to the gift card field during the checkout process.

Where can I find answers to other general questions?

Visit our general FAQ page here or call or email us on 03 9917 2741 / info@habbotstudios.com