Yes! Great news - we now offer FREE standard shipping on all Australian orders over $450, compared to our previous policy where a shipping fee applied across the board. Only orders under $450 will now be charged a standard shipping rate of $7.95.
Shipping & Returns FAQs:
Has your shipping policy changed?
Why has the free shipping threshold changed?
This is something many of our customers have been asking for, and we're thrilled to finally make it happen. For most of our full-price customers, this means shipping is now free. We've made this update so we can keep delivering the quality packaging and premium service experience you expect, while giving back where it counts most.
I’m a habbot VIP. Do I still get charged for orders under $450?
Our policy is the same for all customers, habbot VIPs included – orders under $450 get charged a $7.95 shipping fee, while orders over $450 have free shipping. The good news is your 10% VIP discount on full price items stillstands, no matter the order size.
Does the $450 free shipping threshold apply to international orders?
There are separate rates for international orders, depending on where you are located. For details see here.
Can I still return my shoes for a refund?
Yes. If your return meets our returns policy requirements, you can request a refund to your original payment method. A $10 processing fee will be deducted from your refund.
Why is there now a $10 processing fee for refunds?
The fee helps cover the processing costs associated with refunds (charged by our payment providers such as credit card companies and PayPal), while allowing us to continue offering free size exchanges and credit vouchers.
Do I have to pay the $10 fee if I want to exchange my shoes for another size?
No. Size exchanges for online orders are always free of charge, no processing fee applies.
Do I have to pay the $10 fee if I choose a credit voucher instead of a refund?
No. Credit vouchers are free of charge, no processing fee applies.
Can I exchange my shoes for a different style or colour?
We're only able to offer exchanges for a different size, not a different style or colour. If you'd like to put your return towards a different style or colour down the track, we'd recommend opting for a credit voucher instead - that way you're free to shop for whatever takes your fancy!
Is the $10 processing fee deducted from my refund or do I need to pay it separately?
The $10 processing fee will be deducted from the refund amount returned to your original payment method.
I bought my shoes before the policy change, does this apply to me?
| No. This new policy only applies to orders placed from Thursday 20th August 2026 onwards. |
Does the $10 processing fee apply to faulty items?
| No. If there is an issue with a habbot shoe whereby they are faulty or it is not |
choice to return them, there will be no processing fee.
What happens if my exchange size is unavailable and I want a full refund?
A processing fee will still apply. As we make small runs and refresh our styles each season, this means we often sell out of popular sizes and are therefore unable to fulfil all size exchanges.
In this situation we would recommend you opt for a credit voucher which you can then redeem to purchase any habbot item, valid for three years from date of issue.
I ordered two pairs of shoes, but one pair is under $450, do I still receive free shipping?
Free shipping is calculated based on the total order value. If your total order value is over $450, standard shipping will be free.
I ordered multiple pairs of shoes and only want to keep one pair. Will I still qualify for free shipping?
Yes, if your initial order was over $450. Our shipping rates refer only to the value of the original outgoing order and you won't be charged any additional fees if the kept order value falls below the shipping threshold.
I ordered multiple pairs of shoes to try different sizes/styles. Do I need to pay a processing fee on each pair I send back?
The $10 processing fee for returns is charged per order, not per pair. So, if you ordered multiple pairs of shoes in one order and have sent them back, either in the same parcels or in separate parcels you’ll only be charged one processing fee.
How long are credit vouchers valid for?
habbot credit vouchers issued from September 2026 onwards are valid for three years from date of issue.
Can I place one order with multiple sizes and return the ones that don’t fit?
Yes, you are welcome to order multiple sizes to find your best fit. Any returns must meet our returns policy requirements.
Why do you charge a processing fee on refunds, but not on exchanges or credit vouchers?
When we process a refund, we're unable to recover the transaction fees charged by our payment providers (such as credit card companies and PayPal), unlike with exchanges or credit vouchers where the sale is retained. Because exchanges and credit vouchers keep the sale within our business, we're able to waive this fee for those options.
Can I merge orders once they are placed so I go above the shipping threshold?
No, once an order has been placed it is considered final. Each individual order under $450 will be charged postage, even if multiple orders are made in the same period.
