How it works

FAQ

How does the try-on pack work?

You choose 4 different shoes from our webstore to make up your FREE ‘try-on-pack’. We’ll only require a small $9 shipping fee at the checkout. We send you the left or right shoe of each 4 styles by express post to try at home or work for 24 hours. We’ll send you a form via email/sms to advise us which pairs you’d like to order, and send a courier to collect the pack. No trips to the post office required! As soon as the courier collects your try-on-pack shoes, we’ll charge your card, and dispatch your final order via regular post. Our Free returns or exchange policy still applies to all final orders if you’re not 100% happy with the fit.

Do I have to purchase a shoe after using the try-on service?

No, this service is completely obligation free.

Do I have to pay for my try-on pack?

The Try-on pack is free you will just be charged a flat rate for postage of $9.00

How do I arrange the pick up?

We’ll send you a SMS containing a form link. Click through and tell us which return method you prefer - either we arrange for an Aus Post courier to pick it up from you (no returns label required), or you can take it to the post office if you prefer (we will send you a Free returns label via email).

Are returns free?

Yes they are free regardless of whether you take them to a post office or use our courier pick up service.

How do I select my try-on shoes?

Search our website like you usually would (using filters to narrow down your search) when you select a shoe you want, click the try at home button and then ‘add to cart’. Continue shopping until you’ve selected 4 shoes in total.

What happens after I have tried on my shoes?

Soon after you receive your shoes, we will send you an email and sms containing a form to complete. This lets us know which shoes you want to purchase and when you’d like us to pick up. We will organise the courier to come within 1-3 days from then, and once we have been notified of pick-up we will charge your card and send out your full pairs.

Do I keep the shoe from the try-on pack that I want to order?

No, we never send out single shoes as final orders. Generally we send out the full pair you are buying before the ‘try-on’ shoe has arrived back to us. The try-on shoe will be returned to our stock holding though so please make sure you try them on using the felt mat provided to ensure they are returned to us in 100% saleable condition. (The only exception to this is if the try-on shoe is the last pair in stock. In this instance we will wait for it to be returned to us before sending out the full pair by express post.)

How do I tell you which shoes I want to order?

We will send you an email and sms containing a form link. Click through and tell us which shoes you want to purchase and we’ll take it from there.

How quickly will my order arrive after I’ve used the try on pack?

As soon as Aust Post notifies us that your try-on pack has been picked up we’ll send out your shoes using regular Aust Post service.

Can I pay for my shoes using PayPal or AfterPay?

No. You can only use a credit card to pay for shoes included in your try-on-pack (visa, mc, amex, union pay). If you’d prefer to use another payment method (PayPal or AfterPay) then just let us know and we can email you a ‘draft order’ so you can just complete the purchase as a regular web store order. You’ll still enjoy free shipping within Australia.

Can I apply a Discount Code or Gift Card on my Home try on order?

Discount codes and gift cards cannot be applied as part of the try-on-pack order process. If you have a gift card you’d like to use then just let us know and we can email you a ‘draft order’ so you can just complete the purchase as a regular web store order and add your gift card code at the checkout. You’ll still enjoy free shipping within Australia.

Can I leave the pack at reception or in a safe place for pick up by courier?

Yes. Just provide any special information like this on the form we send through. Remember though, until the pack is picked up it’s your responsibility and unreturned packs will be charged at full retail price of the 4 pairs of shoes combined.

What if I’m not home when the courier arrives to collect my shoes?

A $50.00 late fee will be charged if the courier arrives and you are not home or shoes not available to be picked up at the agreed time and a repeat pick-up will be arranged.

What if I’m still not home when a repeat pick up is arranged?

We’ll suspect the worst has happened and you’ve disappeared with a bunch of single shoes to the Bahamas. If you haven’t made contact with us within 7 days of original order date we’ll charge you for the full price of all 4 pairs of shoes.

Can I order the try on pack from outside Australia?

No. Unfortunately not at this stage.

Can the try on pack be delivered to a PO box?

No. We need to use a street address to ensure the try-on-pack is delivered directly to you so that you can make the most of the 24 hour try-on period. Your final order can be delivered to PO box though.

I have some questions about the fit of my shoes, how can I get some advice?

You can call our helpful store team directly on 03 9663 2839 or email info@habbotstudios.com and we will be happy to help you.

If I still have questions what should I do?

Email us at info@habbotstudios.com or call our office on 03 9917 2741.